I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Tracking numbers will be updated allow 48 hours after your order has been SHIPPED. If you don’t have a tracking number after 6 business please email us at shipping@satbw.com .
WHAT CURRENCY ARE THE PRICES DO I SEE IN THE SITE?
All prices are in USD.
I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, Please Include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
CAN I CANCEL MY ORDER?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email cancellation@satbw.com and we’ll help find an alternative solution.
I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at cancellation@satbw.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
HOW LONG DOES DELIVERY TAKE?
The average delivery time to USA Country is 8-18 business days.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make your home beautiful! Please send us an email to support@satbw.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.